Contact information
We’re here to help.
If you have questions about your order, subscription, or our products, please reach out and our support team will get back to you as soon as possible.
Customer Support
For faster assistance, please include:
- Your order number (if applicable)
- The email address used at checkout
- A brief description of your question or issue
Support Hours
We aim to respond to all inquiries within 1–2 business days.
Response times may be longer during holidays or promotional periods.
Order, Refund & Subscription Questions
Before contacting us, you may find answers on the following pages:
- Refund Policy
- Subscription Terms & Refund Policy
- Terms & Conditions
These pages explain eligibility, timelines, cancellations, and guarantees in detail.
Subscription Management
Many subscription actions can be completed without contacting support, including:
- Canceling a subscription
- Skipping or pausing shipments
- Updating payment or shipping details
- You can manage your subscription directly through your customer account.
If you need help, email support@aevra.com and we’ll assist you.
Business & Media Inquiries
For business partnerships, media, or wholesale inquiries, please contact:
hello@aevra.com or contact us via the contact form at the bottom of this page.
Mailing Address
AEVRA Wellness Inc.
1401 Pennsylvania Ave, Suite 105
Wilmington, DE 19806
United States
(Please note: This address is not a return address. Returns must be authorized in advance — see our Refund Policy.)
Important Notes
- We do not offer customer support via social media DMs.
- Sending multiple emails for the same request may delay response time.
- For security reasons, we cannot modify orders once they have been processed or shipped.
We appreciate your trust in AEVRA and look forward to supporting your wellness journey.
Contact Us
Questions? We're here to help.
AEVRA Wellness Inc.
1401 Pennsylvania Ave, Suite 105
Wilmington, DE 19806
United States
