Shipping policy
Last updated: July 6, 2026
Pre-Sale Order Notice
All AEVRA orders placed at this time are part of our early access pre-sale. By placing an order, you are securing your product from our first production run. Shipping timelines are not fixed at this stage — production and fulfillment begin once inventory is ready, and dates may shift as we finalize manufacturing and logistics. We'll keep you informed throughout via email, so please opt in to order updates at checkout.
Order Processing
Because this is a pre-sale, production timelines are not fixed and may take several weeks to a month before your order is ready. Once production is complete and inventory is ready to fulfill, orders will ship within two (2) business days.
Where We Ship
We currently ship to the United States (including domestic outlying areas) and Canada, plus a range of international destinations including the United Kingdom and much of the European Union, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Mexico, the UAE, Israel, and select countries across the Caribbean, Central America, and Eastern Europe. Exact availability for your address is confirmed at checkout.
Carriers & Shipping Methods
Orders are shipped via USPS, using Ground Advantage, Priority Mail, or First Class International Service depending on destination and speed selected.
Shipping Rates
Shipping rates are calculated automatically at checkout based on order weight and delivery destination.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information. Delivery time after shipment depends on your location and the carrier/method selected.
International Orders, Customs & Duties
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities. These charges are non-refundable and are not included in your order or shipping total.
Shipping Delays
AEVRA is not responsible for delays caused by carriers, customs processing, weather, or other events beyond our control. As a startup, we're committed to transparency and will communicate any known delays as early as possible.
Lost, Stolen, or Undeliverable Packages
AEVRA is not liable for packages that are lost, stolen, or delayed once they have been handed to the carrier and marked as delivered or in transit by the carrier's tracking system. Any claim for a lost or stolen package must be filed by the customer directly with the carrier. AEVRA does not guarantee replacement or refund for such packages.
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. AEVRA is not responsible for packages that are lost, delayed, or returned as undeliverable due to an incorrect or incomplete address, and any reshipment in that case will be at the customer's expense.
For residents of Quebec and other jurisdictions with mandatory consumer protection laws, nothing in this section is intended to limit or exclude rights that cannot be waived under applicable law. Where such laws apply, they will take precedence to the extent required.
Damaged or Defective Items
If you receive a damaged or defective product, contact us at support@aevra.com with your order number and a description of the issue. Resolutions are handled per our Refund Policy.
Changes to This Policy
AEVRA reserves the right to update or modify this Shipping Policy at any time. Changes take effect upon posting to aevra.com and do not apply retroactively to orders placed prior to the update.
Contact Us
Questions? We're here to help.
AEVRA Wellness Inc.
1401 Pennsylvania Ave, Suite 105
Wilmington, DE 19806
United States
